Lifetime Guarantee
At Envoise, we stand behind the quality of every piece we create.
Our jewellery is designed for long-lasting shine, everyday durability, and confidence — and we proudly offer a Lifetime Guarantee on all items purchased through our store.
This guarantee ensures that your jewellery will remain tarnish-resistant and functional for life.
If it ever fails to meet these standards, we will replace it for you at no cost.
What Is Covered?
Your Lifetime Guarantee includes a free replacement in the following cases:
- Tarnishing or discoloration
- Unexpected breakage under normal use
- Loss of stone or decorative piece
- Clasp or hinge malfunction
As long as the issue is related to normal wear and tear, your replacement is fully covered.
What Is Not Covered?
To keep this guarantee fair and sustainable, the following are not included:
- Lost or stolen jewellery
- Products damaged through improper use (e.g., intentional bending, crushing, heat exposure)
- Items purchased from non-authorized sellers or third-party marketplaces
- Issues caused by chemicals, cleaning agents, or modifications to the jewellery
If you are unsure whether your case qualifies, our customer care team will be happy to review it.
How to Request a Free Replacement
Follow these steps to receive your lifetime replacement:
- Email our customer service team at info@envoise.com
- Include your order number and full name
- Provide clear photos and a short video showing the issue
- Our support team will verify the problem and approve your replacement
Once approved, your new item will be shipped out at no additional cost.
Refund Policy for Lifetime Guarantee
The Lifetime Guarantee covers replacements only.
Refunds cannot be issued under this policy.
If you prefer a refund for other reasons (e.g., change of mind), please refer to our standard Returns Policy.
Our Promise
Envoise was built around durability, elegance, and trust.
When you choose our jewellery, you receive not only a beautiful piece — but peace of mind for life.
Your satisfaction is our priority. If your jewellery ever lets you down, we won’t.
