Find answers to our most frequently asked questions.
General questions
Where is Envoise based?
We’re proudly based in Australia, with our designs inspired by modern minimalism and everyday elegance.
Do you ship internationally?
Yes! We offer worldwide shipping. Please check your country’s import regulations as customs fees may apply.
How long does shipping take?
Standard delivery usually takes 10–15 days depending on your location. Custom delays may occur outside Australia.
Can I change or cancel my order?
Orders can be changed or canceled within 24 hours of purchase. After that, they may already be in processing.
Click here is you want to change or cancel your order.
How can I track my order?
We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.
Will I pay customs?
In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.
Products Information
Are your products waterproof?
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Tip: Increase trust by being clear, informative and transparent with your customers.
Have further questions? Contact us
Is the jewellery hypoallergenic?
Absolutely. Our pieces are nickel-free and safe for sensitive skin.
Will the colour fade or turn green?
No — our pieces are made with premium plating and protective coating to prevent discoloration or green marks.
What if I receive a damaged item?
Contact us at info@envoise.com with a photo, and we’ll sort it out right away — either with a replacement or refund.
